Technology Operations Specialist II Jersey City, New Jersey;Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Jersey-City/Technology-Operations-Specialist-II\_25031176-2) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** The Data Center Services team is looking for a **Technology Operations Specialist** who will be responsible for Application Ownership, Change Request Administration, and Process Controls and Metrics support. The role could include application development work as well. This role is a part of a team whose functions include development, maintenance, and refinement of data center management tools; completion of risk assessments; providing metrics; and performance of quality assurance tasks for security controls and Hosting Locations governance. This is an individual contributor role. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. The job supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications. **Responsibilities:** + Development and Maintenance of Data Center and Critical Facility Management Tools, including AIT Ownership, Risk Vulnerability remediation and mitigation, and CRQ (change request) creation and execution + Annual Execution of Facility and Proximity Risk Assessments + Annual Refresh of Hosting Locations Standards and Procedures + Hosting Locations Governance and Quality Control + Records Retention Management + Data Center Risk Oversight Forum Presentations + Yearly / Quarterly Attestations (SOX, SSAE18) + Risk Action Step Leadership (SIAI / AIAI) + Security Controls Quality Assurance and Reporting + Schedule adherence for annual refresh of controls and documentation **Required Qualifications** + 4 + years in technology with experience in Application Ownership, and Change Management/CRQ creation and execution, or 3 + years in software development, or 3 + years of experience with Nlyte Software Inventory Tool management + Strong attention to detail, confident enough to raise questions and escalate when necessary + Strong risk mindset with process and controls background + Capable of identifying where inefficiencies exist and onboarding tools to automate and simplify complexity of the workflows + Very strong time management skills and adaptability to address shifting priorities and tight deadlines + Excellent organizational skills, able to manage multiple work streams simultaneously and respond to rapidly changing demands + Communicate and interface effectively with all levels of staff and management + Strong research and analysis and fact-based decision making + Working knowledge of general bank policies, programs, and procedures **Desired Qualifications:** + Bachelor's degree in Information Technology or related field **Skills:** + Innovative Thinking + Production Support + Result Orientation + Risk Management + Solution Design + Adaptability + Analytical Thinking + Collaboration + Influence + Solution Delivery Process + Architecture + Automation + DevOps Practices + Project Management + Stakeholder Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.