Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 6,000+ associates who sell to every major function, industry and market sector around the world.

About the Role:

The Technology Operations Specialist is part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience.

The Technology Operations Specialist contributes to the organization by supporting Gartner’s global salesforce through high quality and timely support of all sales technology tools. They work proactively to prevent delay for sales through technology errors and limitations. The role will have direct interaction with a global salesforce of 6k+ associates, primarily through ServiceNow, but as needed through conversation. The Technology Operations Specialist is expected to successfully deliver on the daily tasks and responsibilities of the Technology Operations Specialist function that will be assigned by the leadership of  Admin and User Support Team.

What you will do:

Manage access rights on the enterprise Sales Technology tools (Production and Training Environments)

Provide Tier 2 support for all system users: escalating to Tier 3 or IT when required.

Support, own and manage data clean-up exercises including account, contact and opportunity records. As well as process enhancements.

Maintain and improve the Sales Technology & Reporting Support knowledge base that outlines the teams evolving responsibilities, support processes, How-To guides etc. which will serve as an invaluable tool for all support teams in the Gartner Ecosystem. Including training and support tier 1 (Help Desk) with support of these tools.

Supporting IT and Sales Technology product managers on project implementations and back-end integration through but not limited to quality assurance testing and delivering insight to product development lifecycle.

What you will need:

Bachelor’s degree with strong written and verbal communication skills, proficient use of MS Excel, Word and PowerPoint solutions.

2-3 years of previous experience in an application support role on an enterprise system (e.g., Oracle, Salesforce, SAP, etc.) for global organization.

Can clearly demonstrate previous leadership within a support team.

Strong computer skills and knowledge of Microsoft Office (most importantly Excel and PowerPoint).

Ability to work under pressure and manage demanding timelines

Demonstrate knowledge on application support activities, processes and techniques to resolve issues. 

Excellent writing skills. Most of your work will be written (email, documentation, presentations etc.).

Excellent telephone manners - support will be provided over the phone.

Enjoys collaborating with others and working cross-functionally.

Ability to independently complete assignments and move quickly from one assignment to the next.

What you will get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

Collaborative, team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities

#LI-AS14 #GSSO

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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