Job Description Insight Global is seeking a Technology Operations Specialist to join a large retail client onsite in North Vancouver. As a Technology Operations Specialist you will be responsible for the deployment of new technology devices that empower users across the company. The Technology Operations team is a group of dedicated and effective support technicians and analysts responsible for the delivery of effective tools to users, and comprehensive support to bring those tools to fruition. We work as a team in collaboration with business users to provide optimal IT solutions. We strive to be the difference between good and great. The key area of focus will be deploying new devices to new hires and existing users including laptops, cell phones, tablets etc. They will be responsible to spot any inefficiencies to improve this practice. In addition, they may be tasked with a small portion of support of these new devices, for example, if a new device is deployed and doesnt work out of the box. Day to Day Responsibilities:  Unboxing and setup of new technology hardware, including but not limited to laptops, tablets, cellphones, printers and networking hardware  Pre-provisioning and profile setup of new technology hardware  Coordinating the shipment and setup of new technology hardware to remote users  Coordinating the on-site installations of new technology hardware  Supporting the users in the start-up of new technology hardware  Maintaining accurate asset inventory within the ITAM system  Disposing of end-of-life technology hardware Responsibilities looking ahead:  Assisting in the deployment of hardware for remote users to drop-ship using processes supplied by hardware vendors to decrease resources required, improve turnaround times, and facilitate remote workers  Working on a strong ITAM strategy and toolset to empower teams with accurate audits, predictable fleet lifecycles, and accountability for devices from onboarding to offboarding We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must-haves  3+ years of IT Support servicing and deploying endpoint devices at large-scale enterprise companies  2+ years of experience with administering device management platforms on Intune, Autopilot and JAMF  Strong Asset Management Experience  Strong understanding of Group Policy, AD, Azure AD  Experience with forecasting and reporting on device usages  Strong organization skills with the ability to manage and organize documentation  A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment  Diligent documenter / strong organizational skills Plusses:  Strong experience configuring in Active Directory. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.