Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.

As a Relationship Manager within the Technology Media & Telecoms team in Merchant Services, you will manage a select portfolio of global large corporate clients. You will collaborate closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. Your role involves maintaining strong relationships with key decision-makers and influencers within your assigned client relationships. You will work towards meeting JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring additional business within your designated portfolio.

Job responsibilities

Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfactionExecute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service deliveryAct as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant ServicesEstablish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communicationImplement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury ServicesUnderstand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendationsPrepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand businessParticipate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment

Required qualifications, capabilities, and skills

8 + years of experience in strategic relationship management and/or business development in the Payments industryContract negotiation experienceSenior sales and account executive management experienceExperience managing complex clientsDemonstrated ability to grow and expand relationships with Fortune 500 caliber clientsExperience and comfort level working with C-suite level client stakeholdersDemonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partnersDemonstrated ability to work across internal teams and external clientsStrong presentation skillsExceptional verbal and written communication skillsTravel Required

Preferred qualifications, capabilities, and skills

Technology related experienceMaster’s in Business AdministrationExpertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industryCertified Payments Fraud prevention professional (CPFPP)

 

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.