You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. You have found the right team.

As an Associate Relationship Manager within the Technology, Media & Telecoms sector of JPMorgan Merchant Services, you will primarily oversee a select portfolio of global large corporate clients. You will work in close collaboration with the firm-wide bank coverage team and JPMorgan Payments Treasury Services to ensure seamless service and support. As an associate Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities

Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfactionExecute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service deliveryAct as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant ServicesEstablish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communicationImplement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury ServicesUnderstand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendationsPrepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand businessParticipate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segmentCreate, maintain and execute on ongoing personal development plans via internal and external sourcesTravel required

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent experience requiredDemonstrated ability to grow and retain client relationships through effective use of relationship management and client consulting skills2+ years of payment industry experienceStrong MS Office Suite skill set with a high emphasis in Excel and other business related database programs i.e. SalesforceDemonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to actionStrong organizational and presentation skillsExceptional verbal and written communication skills

Preferred qualifications, capabilities, and skills

Master’s in Business AdministrationCertified Payments Fraud prevention professional (CPFPP)