TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

End User Services Operations
Technology Manager, End User Services, Infrastructure & Operations

Location: Framingham, USA (hybrid)

What you’ll discover

Inclusive culture and career growth opportunitiesGlobal IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn moreChallenging, collaborative, and team-based environment
 

What you’ll do

The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale.  We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.

We are seeking a highly skilled and experienced Tech Manager to oversee our AV and event support operations. This role is critical in ensuring the seamless functionality of our AV infrastructure for executive-level events, both onsite and offsite. The ideal candidate will possess a combination of technical expertise and vendor management skills to drive operational excellence and support our technology infrastructure.  

Key Responsibilities:

AV Support ManagementOversee the setup, maintenance, and troubleshooting of AV services, including executive boardrooms and event spaces.Ensure all AV services are functioning optimally and provide technical support for users.Collaborate with internal teams to design and implement AV solutions that meet organizational needs.Event Support ManagementManage and support AV for executive-level events, both onsite and offsite.Ensure the reliability and performance of AV systems during events, addressing any issues promptly.Coordinate with IT and network teams to integrate AV systems with other communication platforms.Vendor Management:Establish and maintain strong relationships with AV support vendors.Negotiate contracts, manage service level agreements (SLAs), and ensure vendors meet performance standards.Conduct regular vendor performance reviews and implement improvement plans as needed.Operations ExpertiseProvide operations leadership and guidance to the AV support teams.Stay updated on the latest technologies and best practices in AV support.Lead the implementation of new technologies and systems to enhance operational efficiency.Project ManagementPlan and execute AV support projects, ensuring timely delivery and within budget.Collaborate with cross-functional teams to align project goals with organizational objectives.Monitor project progress, identify risks, and implement mitigation strategies.Documentation and Training:Develop and maintain comprehensive documentation for AV support systems.Provide training and support to end-users and internal teams on AV systems.Create user guides, FAQs, and other resources to enhance user experience.Drive the adoption of ITIL processes and industry best practices to enhance service delivery, incident management, and operational support.

What you’ll need

We seek creative, customer-focused individuals with a foundational knowledge and interest in IT and a mindset for continuous improvement.  We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services.

Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree preferred.Minimum of 8 years of experience in IT support operations, with at least 3 years in a leadership roleProficiency in managing AV services, including executive boardrooms and event spaces.Strong knowledge of AV communication systems, including Poly Lens, Microsoft Teams Admin Center, MTR-P, Azure AD, Intune, Microsoft Call Quality Dashboard (Power BI), Appspace, and Mersive SolsticeProven ability to manage third-party vendors and drive measurable service improvements.Excellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.

Join us and Discover Different at TJX, click here to learn more.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

300 Value Way

Location:

USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $124,800.00 to $162,300.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.