**Become a part of our caring community and help us put health first** The Manager, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Manager, We are seeking a highly skilled and motivated Technology Leadership Manager to join our Service Technology team. In this role, you will play a critical part in supporting our CRM Service platform by collaborating with design engineering and testing teams to drive products from design completion through to volume production release. You will work closely with our development and architecture teams to validate product designs, and facilitate product evaluation and qualification for cutting-edge technology components. **Key Responsibilities** + Responsible for all aspects of software, cloud, or hardware product delivery and performance. + Works within specific guidelines and procedures + Applies advanced technical knowledge to solve moderately complex problems + Receives assignments in the form of objectives and determines approach, resources, schedules and goals + Ensure adherence to production schedules and guarantee that products meet all specifications and quality requirements + Collaborate with Site Reliability Engineering (SRE), product engineering, quality assurance, and business teams to analyze and provide technical support for resolving customer product-related issues + Make strategic decisions regarding resource allocation, project approaches, and tactical operations for departmental projects and initiatives, fostering cross-departmental collaboration and maintaining regular communication with other managers **Use your skills to make an impact** **Required Qualifications** + Bachelor’s Degree in a relevant field. + A minimum of 4-6 years of experience in project management, team leadership, technical experience, and technology delivery utilizing an Agile delivery model. + Proven expertise in planning, executing, and managing technology projects from initiation to completion, including resource allocation, budget management, and risk assessment. + Experience in hiring, training, and mentoring team members, while fostering a positive work environment and providing constructive performance feedback. + Exceptional communication, interpersonal, and leadership skills, which are essential for success in this role. + Strong understanding of relevant technologies, including Salesforce, MuleSoft, AI, and other emerging CRM and Call Center technologies. + Commitment to maintaining an up-to-date understanding of industry trends and relevant technologies. + Advanced experience in leading special projects and generating metrics, measurements, and trend reports. + Possess 10+ years of progressive experience leading continuous improvement efforts, with the ability to identify, evaluate existing systems, and implementing process improvements to enhance the efficiency and quality of technology delivery. + improvements. + A passion for contributing to an organization dedicated to continuously improving consumer experiences. **Preferred Qualifications** + MBA or other Advanced Degree + Demonstrated ability to manage large-scale, highly visible programs with oversight of multiple project teams. + Experience as part of a large enterprise team. + Possess a solid understanding of operations, technology, communications and processes + Working knowledge of Salesforce.com ServiceCloud, HealthCloud, and Lightning + Experience in GenAI and PredictiveAI Solutions + SAFE 6.0 Certifications. + Salesforce Certifications. + Understanding of System Integration Testing, Load Testing, Performance Test, User Acceptance, Test Class coverage, Testing, and Salesforce.com Cloud Integration If you are a driven leader with a passion for technology and a commitment to enhancing consumer experiences, we invite you to apply for this exciting opportunity. This is a fully remote position; standard work hours will align with the Eastern Time Zone. **Why Humana?** **You'll experience the following perks as a full-time Humana employee:** Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: + Health benefits effective day 1 + Paid time off, holidays, volunteer time and jury duty pay + Recognition pay + 401(k) retirement savings plan with employer match + Tuition assistance + Scholarships for eligible dependents + Parental and caregiver leave + Employee charity matching program + Network Resource Groups (NRGs) + Career development opportunities **Interview Format:** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. **Work-At-Home Requirements** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. \#LI-Remote ​ **Social Security Task** Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $117,600 - $161,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-24-2025 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.