About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role:

The Technology Innovation & Data Officer is responsible for providing a high level of Technology Innovation & Data support services to guests and staff as well as 24 hour coverage for the computer systems, depending on business needs.

What you will do:

Ability to assist hotel guests with technical requirements and problems. 

Commitment to follow all local and corporate policies and procedures as they relate to Computer Systems and Telecommunications.

Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage Point of Sale computer systems, are available twenty-four (24) hour per day.

Act as the hotel’s liaison with both hardware and software suppliers to ensure that the terms of maintenance agreements are followed by all concerned.

Coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.

Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

What you bring:

Bachelor’s Degree in Computer Science, Information Technology, or a related field

At least 1 year of experience in the hospitality industry or related Technology Innovation & Data roles

Excellent organizational skills and attention to detail

Reading, writing and oral proficiency in Cantonese, Mandarin and English. 

 
What we offer: 

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Schedule & Hours:

44 Hours weekly

Work on shift