About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Technology Innovation & Data Assistant Manager, to join our talented team! This position will support the Director of IT, overseeing the day-to-day operation of the IT department. Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

Responsibilities include but are not limited to:

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Ensure effective support for other systems, including back office, sales and catering and People & Culture applications and any other at the property.

Assist in server infrastructure management, performance monitoring, operating system upgrades, backups and troubleshooting.

Provide Systems Administration, including maintaining user/group accounts in Microsoft 365/AD, user configuration, trouble-shooting access problems, security/virus application management, endpoint patching and completion of on-site documentation.

Provide a high level of IT support services to guests and staff.

Answer help desk tickets in a timely and confidential manner.

Assist with the completion of daily IT checklist/tasks.

Ensure hotel is following PCI guidelines.

Provide administration services, to include contribution to technology capital and operating budgets and management of third-party vendors.

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.

Preferred Qualifications and Skills:

Required to have one year experience in IT, preferably in a hotel environment.

Technology degree from a two or four year program preferred.

Strong PC skills based on Microsoft operating systems and applications.

Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends, and holidays.

High attention to detail and strong commitment to customer service.

Strong analytical mind, with the ability to research and troubleshoot technical issues.

Experience with wired and wireless networks, firewalls and access points.

Candidates must have excellent personal presentation and interpersonal skills.

Highest level of integrity and transparency.

About Four Seasons Hotel & Private Residences Minneapolis

Four Seasons Hotel and Private Residences Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management’s US headquarters. Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq ft of meeting space, downtown’s only Luxury Spa and a 5000 sq ft Pool Deck.

Service Culture
Currently operating 119 hotels and resorts, and 44 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.

What to Expect
Salary: $65,000
401(k) Retirement Plan
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
 

VISA REQUIREMENTS  

Authorization to work in the United States is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf