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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing

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Technology Consultant - R&D

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Why We Have This Role

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At Qualtrics, our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services, from the initial onboarding to training, technology setup, and systems integration. As trusted advisors, we comprehend our clients' objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics, driving improvements in operations and product enhancements.

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As an R&D Technology Consultant within the Delivery team, you will bring your passion for engaging customers to work closely with our Product organization to help bring new product offerings to market. Working closely with Product Managers, you will stand up early-stage product innovations, represent our customers in product design sessions, and provide feedback from our early adopters.  

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This role is rotational - after approximately 12 months in the R&D role, you will rotate into our standard CX Technology Consultant role.

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How You’ll Find Success

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You will know you are doing a great job when you:

\n\nSuccessfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live\nDeliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates\nBuild strong, lasting relationships with clients, and are a creative and analytical problem-solver\nSupport the Product team to improve product features and, in time, the Sales team in pursuit of large deals.\nExhibit the ability to effectively juggle multiple priorities \nDemonstrate outstanding interpersonal, collaboration, and communication skills\nMost importantly, you care deeply about our clients and provide them a world-class experience\n\n

 

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How You’ll Grow

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You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

\n\nHands-on experience with emerging technologies\nExposure to the latest thought leadership in the XM industry\nOpportunities to own and drive initiatives and strategic projects, such as the adoption of new product features \nOpportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization\nAvenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth\n\n

 

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Things You’ll Do

\n\nDesign and document functional and technical requirements and help scope projects by understanding timelines and work\nSolve complex technical implementations both independently and in a team environment\nClearly communicate solutions back to clients through multiple communication channels\nEnable clients on the Qualtrics Experience Management (XM) Platform and related solutions\nLead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.\nCoordinate and collaborate with other members of the internal account team.\nCollaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions\nContribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.\nContinuously adapt and deepen your product knowledge while staying updated on emerging technologies.\n\n

 

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What We’re Looking For On Your Resume

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We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

\n\n3-4 years of experience at a SaaS/Technology/Consulting Company\nAt least 1 year of experience designing and configuring solutions using Qualtrics\nBachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experience\nExperience in the delivery of technical solutions that drive business value\nExperience in project management is beneficial, but not required\nBasic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)\nExcellence in written and verbal communication, problem-solving, and working in a rapidly changing environment\nClient-facing experience in a technical or project management role \nFluency in English\n\n

 

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What You Should Know About This Team

\n\nHeart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.\nClient-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.\nCross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.\nGlobal Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.\n\n

 

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Our Team’s Favorite Perks and Benefits

\n\nWork life integration is deeply important to us - we have frequent office events, team outings, and happy hours\nQualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)\n30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)\nOn top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices\n\n

 

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The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range$103,000—$113,000 USD