Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

As a Senior Technical Consultant, you will lead hands-on implementations of ServiceNow solutions across ITSM, ITOM, CSM, HRSD or FSM modules. You’ll work directly with clients in the field, translating complex business needs into scalable platform solutions while applying deep industry knowledge to tailor workflows and integrations.

Key Responsibilities

Deliver hands-on configuration, customization, and integration of ServiceNow modules (ITSM, CSM, FSM, HRSD).Lead technical workshops and design sessions with clients across industries such as retail, telecom, and logistics.Develop and implement workflows, forms, portals, and automation using Flow Designer, JavaScript, REST/SOAP APIs, and third-party integrations.Collaborate with Engagement Managers and stakeholders to define business requirements and translate them into technical deliverables.Draft and validate user stories, acceptance criteria, and testing strategies.Provide mentorship and code reviews for junior consultants.Conduct technical training and enablement sessions for client teams.

Qualifications

Required Experience

4+ years of hands-on ServiceNow implementation experience; preferably as the lead consultant of the engagement.Proven field consulting experience with ITSM, CSM, HRSD or FSM, being ITSM the core and strongly desirable good knowledge and hands on of any other two solutions.Strong understanding of ITIL and service management processes (Incident, Problem, Change, Release, SLM).Experience with authentication methods (SSO, SAML), LDAP, and integration middleware.Integration experience with other third-party solutions: (Cloud Solutions, Security Solutions, Identity Solutions, etc.)Familiarity with industry-specific workflows and challenges, especially in sectors like retail operations, customer service, and field service logistics.

Preferred Skills

Strong interpersonal and cross-cultural communication skills.Ability to adapt solutions to industry-specific compliance and operational standards.

Certifications

CSA and CAD as a minimum and ideally one or two CIS.ITIL, TOGAF, Agile certs are a ++

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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