Technician Utilization Manager 

 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 

You'll have the opportunity to make a tangible impact on the quality and expertise of the Ford/Lincoln service network, directly contributing to customer satisfaction and the success of our dealerships.  The Technician Support Operations Team is very passionate about the Dealership Technician, creating and delivering actions every day to make their work as effective and rewarding as possible – continuously striving for Best in Class in all we do.

You'll have... 

Bachelor's degree  5+ years of progressive experience in automotive service operations, dealership management, operations consulting, or a similar role with a strong emphasis on process improvement, performance optimization, and data analysis. Experience working within or directly supporting a large-scale dealer network is highly preferred. 3+ years of experience interpreting complex data sets (KPIs, labor data, financial metrics) to identify trends, opportunities, and root causes. 3+ years of experience applying process improvement methodologies (Lean, Six Sigma, etc.) to drive operational efficiencies and measurable outcomes.

Even better, you may have...

Demonstrated success in leading complex projects from conception to implementation, effectively managing change within a large organization or network. Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and influence diverse stakeholders, from technicians to senior leadership. Deep understanding of automotive service operations, diagnostic procedures, repair processes, and the challenges faced by dealership service departments. Familiarity with relevant software and systems (e.g., Dealer Management Systems (DMS), CRM platforms, diagnostic tools, data visualization tools). Ability to think strategically, anticipate future trends, and develop long-term solutions that align with business objectives. A genuine commitment to enhancing dealer profitability and, by extension, the ultimate customer experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. 

This position is a leadership level 6.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

 

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid   #LI-MK1

What you'll do...

Are you a strategic thinker with a passion for optimizing operations and empowering teams? Do you thrive on leveraging data to identify opportunities and implement solutions that drive tangible results? As our Technician Utilization Manager, you'll play a pivotal role in enhancing the productivity, efficiency, and profitability of our extensive dealer service network. You'll be at the forefront of defining world-class repair standards, streamlining processes, and championing initiatives that ensure our dealers are equipped to deliver the highest quality service, upholding the Ford/Lincoln brand reputation.

This isn't just about managing numbers; it's about fostering a culture of excellence, innovation, and continuous improvement across our service operations. You'll work collaboratively with diverse teams, from engineers to field service personnel, to ensure our technicians have the tools, training, and processes to excel.

PRIMARY: Technician Productivity & Utilization Optimization: Lead the comprehensive analysis of key performance indicators (KPIs), labor data, and service throughput across our dealer network. Your insights will be crucial in identifying strategic opportunities to significantly enhance technician productivity and overall shop utilization. Design, champion, and meticulously implement innovative initiatives that leverage industry best practices, cutting-edge diagnostic technology, and advanced process improvements to optimize technician workflow, scheduling, and efficiency. Drive measurable improvements in repair cycle times, technician throughput. You'll be the architect of a more efficient service future as the key technician advocate of DO WORK time. Collaborate strategically and extensively with our Retail and Commercial Service Repair Growth teams on overall repair optimization and be the Single Point of Contact for Technician Productivity and Utilization Optimization. SUPPORT: Dealership Technical & Repair Standards: Collaborate strategically and extensively with our Technical Field Organization, Service Engineering teams to define, evolve, and rigorously enforce world-class technical standards and repair procedures for all Ford and Lincoln vehicles. This ensures consistency and quality across the network. Act as a critical liaison, ensuring our dealers have seamless and timely access to all necessary specialized tools, state-of-the-art diagnostic equipment, comprehensive technical resources, and continuous training programs. This empowers them to perform repairs efficiently, correctly, and to the highest quality standards, minimizing guesswork and maximizing precision. SUPPORT: Repair Execution & Process Improvement: Work holistically to optimize the overall execution of repairs within the dealership service environment, identifying bottlenecks and inefficiencies from vehicle check-in to customer handover. Refine and streamline existing repair processes, paying particular attention to the critical repair triage process, to enhance efficiency, reduce diagnostic time, and accelerate repair completion. Leverage advanced production system tools, methodologies (e.g., Lean, Six Sigma principles, Theory of Constraints), and sophisticated data analytics to identify root causes of inefficiencies, implement sustainable solutions, and foster a robust culture of continuous improvement in all repair operations. Your goal is to make every repair a seamless, efficient experience.