About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

JOB OBJECTIVE 

This position is required to monitor sensor alerts for Healthcare facilities, assets and its departments and to professionally handle alerts by documenting status, relaying information and findings in a prompt but accurate manner.  

This position is required to provide support for Woolworths and Basic alarm monitoring function, including but not limited to: interrogating alarm information via connecting to customer software, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24/7 department operations. 

This position is also required to provide Level I support to at least one Specialized Function among Operations, System Administration, Audit, Training or other Cold Chain services while performing basic function for alarm management for Healthcare. 

MAIN DUTIES 

ALARM MANAGEMENT for HEALTHCARE 

1. Responsible for interrogation of digital communication, assets, refrigeration, and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers 

2. Deliver alarm information with accurate documentation by calling or sending email to external customers  

3. Clear and Acknowledge alerts in specific Healthcare departments based on customer procedures 

4. Generate and dispatch service work orders pursuant to customer procedures 

5. Provide support to Food Retail (Food Lion, Sprouts, and Woolworths) 

6. Answer inbound and transferred calls and address them as necessary 

7. Pulling of high aged fresh alerts from the dashboard to ensure alerts are processed within SLA 

SPECIALIZED FUNCTION 

Provide support but not limited to the tasks from specialized function, where applicable,  

Operations:  

Manpower Report 

Process-related assistance within shift 

PIC Level 1 & 2 responsibilities 

System Administration: 

Communication Test Report (CTR) processing 

Contact Updates 

Checking Case Sources for Basic Customers 

Site Commissioning 

Associating Meijer Tech  

Quality Assurance 

Notes Audit 

Process Training Module Discussion (New Hire and Catch Up) 

Updating of Training Materials/Modules 

Data Analytics 

Regular format customer reports (Daily, Weekly) 

Customer Success 

Project Coordination 

Instructional Design 

Adhoc 

Process Calibration 

Buddying 

Socials Committee 

Process Document Review/Update 

2. Deliver task accurately and with good quality based on standards set by the customer and/or Department 

ADDITIONAL FUNCTIONS 

Other functions that may arise. 

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.