Ottawa, Ontario, Canada
18 hours ago
Technician - Advanced, Business Technician I

Req Id: 423954

 

​At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 


We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

Join us. You belong at Bell. 

 

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.  

 

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere. 

 

Job Posting Details\r

Job Title: Technician - Advanced, Business Technician I, Wage schedule B
Job location address: 160 Elgin Street, Ottawa (Ontario) or 76 Adelaide W, Toronto (Ontario)
Job status: Regular - Full Time

Name and description of hiring department\r

The Managed Business Solutions & Development (MBSD) Team are looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

Main Job Duties / Accountabilities\rProvide support to various Managed Services customers (includes MACDs, incidents, changes and projects)Work closely with L3 support to resolve complex incidentsProvide the necessary support to ensure all SLAs are metParticipate in onboarding process for new clientsManage services related to the customer while following Bell Canada processes, tools and best practicesMust be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligationsProvide weekly and monthly reports as requiredCreate and maintain customer and internal technical documentation and databasesAs needed, act as the customer’s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her teamIdentify and propose improvement to processesParticipate in different internal initiativesKeep up with emerging telecommunication technologyPossessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilitiesPrerequisite\rCandidates who are part of the Craft and Services bargaining unit must have;A college diploma in electronics or telecommunications, or equivalent work experienceAt least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledgeCandidates from outside the Craft and Services bargaining unit must have:A college diploma in electronics or telecommunications, or equivalent work experienceA minimum of a high school diplomaAt least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledgeFluent in English is a requirement (customer base requirement).  French proficiency is an assetAs necessary, agree to undergo a background security check to meet a customer’s clearance requirementEssential Qualifications / Skills\rIntermediate knowledge of the OSI modelBasic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technicianIntermediate knowledge of network protocols, network management systems and LAN and WAN systemsIntermediate knowledge of Ethernet & TCP/IPBasic knowledge on ITIL practicesIntermediate knowledge on at least 2 of the following products:Aruba networking productsBrocade networking productsCisco networking productsCitrix networking productsF5, networking productsFortinet networking productsHP networking productsJuniper networking productsRadware networking productsEssential Qualifications / Skills (continued)\rBasic knowledge on at least 1 of the following technology:RIPOSPFBGPMPLSsecuritywireless servicesIntermediate knowledge of Microsoft OfficeMust possess excellent organizational skills and the ability to prioritize tasks in a dynamic environmentAbility to make decisions promptly and manage risks while under pressureAnalytical thinking and problem solving abilitiesWorking Conditions\r

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.


Note that many working conditions are subject to terms outlined in the collective agreement.

 

Adequate knowledge of French is required for positions in Quebec.

 

Additional Information:

Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto 
Work Arrangement: Hybrid
Application Deadline: 08/15/2025 


For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.


Created: Canada, ON, Ottawa

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