Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

The Technician, IT Shared Services & First Level Support is responsible for providing technical support and ensuring the integrity, availability, and compliance of IT systems used in regulated processes. We are seeking a candidate for a 2-year fixed-term contract to fulfill this role, which involves administrating, maintaining, and troubleshooting hardware and software systems, supporting validated systems, and ensuring adherence to regulatory requirements (applicable GxP guidelines).

Duties/Responsibilities

Deliver 1st, 2nd, and 3rd level IT support and system administration in French and English for Production, Packaging, Laboratory, and Maintenance environments.

Provide 1st and 2nd level IT support in French and English by phone for the Manufacturing Execution System (MES) and its supporting hardware, including desktops, label printers, and barcode readers.

Communicate and escalate issues to 3rd-level support, management, or external vendors in English.

Author quality documentation such as Work Practices (WPRs) and Standard Operating Procedures (SOPs) in both French and English.

Manage deviations, corrective and preventive actions (CAPAs), and change control processes in compliance with quality standards.

Handle IT incident and problem management in accordance with ITIL best practices.

Develop and maintain knowledge base documentation for all activities to support cross-training and onboarding of colleagues and new employees.

Collaborate with IT teams to ensure adherence to design, technology, and compliance standards.

Participate in duty services to support production across two shifts, including availability for 24/7 support. Flexibility to work in shifts based on manufacturing and laboratory needs.

Assist in the implementation of new GxP-compliant technologies and system upgrades.

Maintain validated systems in compliance with GxP requirements and internal SOPs.

Monitor system performance and apply corrective actions as necessary to ensure operational continuity.

Qualifications

Diploma in Business and/or Information Systems or equivalent experience.

Over 3 years in IT Support & Helpdesk activities.

is a plus.

Knowledge of IT Support and administration of Manufacturing, Laboratory and Quality systems or equivalent in clean environment is a plus.

Pharmaceutical or related industry is a plus.

Fully operational in French and good knowledge of English (spoken and written)

Analytical mind, autonomous in identifying deep root cause of problems.

Good sense of priority and urgency implied by manufacturing environment.

Excellent communication and listening skills – ability to work independently.

Ability to learn and adapt to new situations, systems, and processes.

ITIL Foundations certification a plus.

Knowledge of the regulatory pharmaceutical environment (GxP) is a plus.

Knowledge of manufacturing environment and supporting technologies

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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