Job Description:

Project Description:Develop comprehensive documentation that meets organizational standardsGain deep understanding of products and services, and translate complex information into simple, polished, engaging contentWrite user-friendly content that meets the needs of target audience, turning insights into language for user successDevelop and maintain detailed database of reference materials, including research, usability tests, and design specificationsEvaluate current content and develop innovative methods for improvement
 Responsibilities:Research, outline, write, and edit content, working closely with various departments to understand project requirementsGather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentationWork with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storageResearch, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migrationDevelop content in alternative media forms for maximum usability, with consistent voice across all documentation.
Basic Qualifications:Bachelor's degree in a relevant field or equivalent combination of education and experienceTypically, 1+ years of relevant work experienceProven ability to quickly learn and understand complex subject matterExperience in writing documentation and procedure manuals for various audiencesSuperb written communication skills, with a keen eye for detailExperience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support contentAbility to handle multiple projects simultaneously

Mandatory Skills Description:Strong hands-on with Oracle DB 12c/19c, RMAN, Data Pump.SQL tuning and PL/SQL scripting knowledge.Backup and monitoring tools usage (OEM, TSM, or Commvault).Familiarity with DR, clustering, and Linux OS basics.Proficient in T-SQL, SSMS, and SQL Profiler.Experience in SQL Server HA/DR technologies.Familiar with monitoring tools and PowerShell automation.Awareness of IT compliance, auditing, and hardening

Nice-to-Have Skills Description:An advanced degree in a relevant field is a plusRelevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus\"

Languages:English: C2 Proficient

Service Line:Custom Applications

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