Documentation Development & Management

A. Technical Documentation Creation

Develop comprehensive technical documentation for enterprise systems, APIs, and software applications; Create and maintain user manuals, system guides, and standard operating procedures; Document system architectures, integration flows, and technical specifications; Ensure documentation alignment with both Agile and traditional development methodologies; and Implement version control and documentation lifecycle management practices.

B. Content Strategy & Standards

Develop and maintain documentation templates and style guides; Implement documentation best practices and industry standards; Create and maintain information architecture for technical content; Ensure consistency across all technical documentation; and, Optimize content for searchability and user experience.

Technical Collaboration & Integration

A. Engineering Team Collaboration

Work with development teams to gather technical requirements; Participate in sprint planning and technical review sessions; Review code repositories and technical specifications; Validate technical accuracy of documentation; and, Maintain alignment with product development cycles.

B. Quality Assurance and Improvement

Perform regular documentation audits and quality checks; Track and implement user feedback on documentation; Monitor documentation effectiveness through metrics; Maintain compliance with security and regulatory requirements; and, Drive continuous improvement in documentation processes.

Technical Knowledge Management

A. Knowledge Base Development

Create and maintain technical knowledge base articles; Develop troubleshooting guides and FAQs; Document best practices and common solutions; Organize technical content for easy access; and, Update documentation based on system changes and updates.

B. Technical Communication

Transform complex technical concepts into clear documentation; Create visual aids and diagrams for technical concepts; Develop training materials for technical features; Write release notes and technical bulletins; and, Maintain consistent technical terminology.