Kforce has a client in Oakland, CA that is seeking a Technical Writer to support documentation efforts around the refund accounting process and the standardization of job aids across the enterprise. This role will focus on capturing and refining the accounting workflow related to -Customer Events- (where refunds are due and the corresponding process), and ensuring that job aids are accurate, consistent, and compliant with standards. Technical Writing & Review * Create, revise, and maintain business process flows, technical procedures, and compliance documentation * Perform independent technical reviews and cross-discipline evaluations of guidance documents * Screen procedure change requests and provide feedback for clarity and suitability Accounting Documentation: * Document the end-to-end process for handling -Customer Events,- specifically, customer refunds which have a very specific accounting process to follow * Collaborate with subject matter experts (SMEs) to validate accounting procedures and ensure clarity and accuracy * Translate complex workflows into standardized documentation Job Aid Inventory & Standardization: * Conduct a comprehensive inventory of existing job aids across departments * Identify outdated or inconsistent materials, consolidate accordingly * Develop/standardized enterprise-wide job aids that align with operational and compliance standards Process Improvement & Collaboration: * Participate in investigations, benchmarking, and working groups to improve documentation practices * Coordinate with SMEs, business stakeholders, and external vendors to gather viable information for documentation updates