Insight Global is seeking a detail-oriented and technically proficient Technical Writer to support our clients Service and Repair Team within their cutting-edge Robotics Department. This role is ideal for an entry- to mid-level professional with a passion for clear communication and a knack for translating complex technical processes into user-friendly documentation.

You will be responsible for creating and maintaining technical work instructions that guide field engineers in the installation, maintenance, and repair of advanced robotic systems. These documents will be authored using XML-based tools such as MadCap Flare and Adobe FrameMaker, so experience with at least one XML authoring platform is essential.

- Develop, edit, and maintain technical work instructions and repair manuals for robotic equipment.

- Collaborate closely with engineers, technicians, and product teams to gather technical information and ensure accuracy.

- Use XML authoring tools (e.g., MadCap Flare, Adobe FrameMaker) to create structured, modular documentation.

- Ensure all documentation complies with internal standards and supports usability in the field.

- Participate in document reviews and incorporate feedback from subject matter experts (SMEs).

- Maintain version control and manage updates to existing documentation as products evolve.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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