This position is a part of Resideo Academy and is responsible for providing technical product training on Resideo home solution products in categories including but not limited to comfort, water, and security. Additionally, the Technical Training Specialist II will develop customized training programs to align with customer needs, conduct site evaluations, and support troubleshooting requirements in support of Resideo Customers.

The ideal candidate will reside in Minneapolis, MN; Austin, TX; or Louisville, KY to support the requirements for this role.

JOB DUTIES:

Manage an assigned territory in close collaboration with Sales with the goal of growing business in the territory Provide product knowledge training to Resideo customers supporting new product introductions, conversions, wallet share gains, and maintenance of existing business Proactively manage schedule of open classes, private classes, and on-demand requests for training and/or field support on Resideo solutions  Effectively manage relationships with Dealers, District Sales Managers, Distribution, and other Channel Partners Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed Actively participate in new product BETA testing, evaluations, and launches Contribute to and help with the development of new training content and the improvement or updating of existing content  Document, capture and report on non-typical product performance and customer issues as they arise in the field  Attend industry related functions such as Trade Shows and Association functions when needed Keep accurate records of training executed and perform surveys to measure effectiveness  Document all tasks and project activity Required to stand for long periods of time in a classroom environment teaching classes  Effectively manage Travel & Expense spend to minimize cost while maximizing results Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and processes Additional tasks as determined by Regional Training Manager

 

TRAVEL REQUIREMENTS:

Requires up to 75% travel

 

YOU MUST HAVE:

5+ years of industry experience, with a preference for at least two years of experience in a customer-facing role Professional experience utilizing Microsoft Office tools and OS platforms Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor Valid US Driver’s license

 

WE VALUE:

Experience installing or servicing Electronic Security, Networking, Video, HVAC, Water Leak Detection Systems, and/or Security products highly preferred Excellent communication skills (oral, written, and presentation) Residential HVAC experience NICET certification preferred Resideo or industry product knowledge and experience NBFAA certifications Excellent writing and editing skills Knowledge of eLearning course applications, including Lector, Articulate and more Ability to adapt to evolving products and technology Experience as a trainer/educator for technical products Excellent team and communication skills An ability to take initiative and work with limited direction

 

WHAT'S IN IT FOR YOU:

Resideo is a large matrix organization, so this is a great opportunity to hone your skills around driving results across cross-functional teams. Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.  Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance and 401K.

 

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