Kforce has a client in need of a Technical Trainer in Boston, MA. Responsibilities: * Technical Trainer will develop, design, deliver, and maintain training programs that explain software features and workflows to diverse audiences * Translate technical jargon into understandable terms for non-technical users * Adapt training content for individuals with limited English proficiency * Facilitate live training sessions (in-person and virtual) with confidence and clarity * Collaborate with stakeholders to assess training needs and measure effectiveness * Use adult learning principles to create engaging and effective educational materials * Manage and triage tickets using ServiceNow, providing frontline technical support and escalating issues as needed * Develop on-demand, self-paced training modules using Microsoft 365 tools (e.g., Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and accessibility in mind