**Leadership** + Ensure a highly motivated team and a professional, customer oriented and solution focused way of working within the team + To promote Lean principles and standards and to continually appraise methods of working to produce greater efficiency, reduce cost and eliminate waste, strive for World Class + Deputize as requested for the Technical Area Manager or as directed by the HoD + To assist the Technical Area Manager or HoD in the recruitment, training and development of staff as required **Local Management and Steering** + Conduct regular review onsite meetings with (System) Technicians within their regional areas and document and implement and monitor actions arising from discussion areas + Prioritize upcoming service requests and assign them within the team + Be responsible for aspects of inventory needs based on actual service tasks and standards + Monitor the standards of service delivered to customers in the region through onsite controls + Maintain the highest quality technical service to all customers in the region, ensuring that all planned and unplanned maintenance is achieved in a timely and efficient manner and documented accordingly + Responsibility for overseeing resource time management and reviewing allocation of work (system) Technicians to meet customer Technical Service delivery requirements + To review and implement any non-conformity and audit actions that may arise + Monitor Status of machines under contract in terms of TSC / MA + Identification of devices running uneconomically, inform Area Manager or HoD **Operational Management** + Ensure that all reactive customer support, installation and evaluation requirements are completed in line with FME policy / procedure and as directed by the Area Manager or HoD + Take over ad-hoc requests and support technician on complex repairs + Maximize up time of machines by performing high quality standard and reactive service work within contracted timescales and deliver a highly focused customer service delivery + Ensure Water Treatment System maintenance due to disinfection plan, revalidation plan, sampling plan and validation plan + Ensure that all FME ‘Lean Service’ initiatives, processes and tools are observed and applied as directed + Ensure that all service reports are accurate and timely and replicated on a daily basis + Participate in the Technical Services customer and engineer support 24/7 helpline, recording all calls in an accurate and timely manner + Review and implement any non-conformity and audit actions that may arise + Ensure that any and all SOP’s relative to the role are followed + Provide technical support according to qualification + Achieve service targets to calendar dates as contracted + Ensure due care of all company property + Ensure effective installation of solutions as required **Coordination & Support** + Complete any TAM’s documentation and to input the details onto the SAP/ TAM system as and when required in accordance with documented SOP’s + Assist in the implementation of technical upgrades of equipment and modifications where necessary + Deputise as requested for the Technicians and System Technicians + Assist the FME businesses in the provision of technical support to customers during clinical evaluations + Coordinate and assist in the implementation and support of any renal unit IT infrastructure if necessary + Ensure that the own equipment is calibrated + Ensure that all service administrative data is accurate and reported as directed + Involvement to ensure any relevant contract tender information is accurate and timely + Attain a high level of knowledge on products and systems in the FME business portfolio + Provide sales/nursing with competitive activity information + Advise/inform Technical Area Manager on availability of Service Agreements and support sales as required + Maintain adequate stock of spare parts to maximize repair at first call out completing stock checks as necessary and achieve the required inventory values **Customer-orientation** + Visit identified customer sites assessing and documenting customer satisfaction surveys + Keep up to date service manuals informing customers of updates + Advise customers on technical training/course workshops at local level where required **Secondary tasks:** + Ensure own product knowledge is kept fully up to date by subject reading (TechNet), training in country and abroad + Attend TtT training courses as required in line with Corporate Training System requirements + Conduct Technical Training courses for customers as required to comply with the standards and requirements for TtT + Provide holiday/emergency cover for other country Technicians + Oversee and participate in the acceptance and commissioning of new business awards **1) Required training and education:** + Educated to HNC level in electrical and electronic engineering or equivalent, preferably in health care facilities **2) Required professional experience (in years):** + At least 3-4 years professional experience in equivalent or similar functions ideally in a healthcare or healthcare-related business environment **3) Important personal qualities:** + Strong customer orientation and ability to represent FME towards the customers + Strong professional attitude characterized by a result, quality, patient and customer oriented working style + Strong structured approach leading to pragmatic and effective solutions + Strong ability to set priorities and take decisions even under changing conditions + Strong ability to work as a self-starter and self-responsible + The core business operates on a 24 / 7 basis requiring this position to cover 37.5 hours per week on any 5 in 7 day basis. Team Leaders are expected to be flexible in their working hours with unsocial hours / overtime to meet the needs of the service which may include on occasion staying away from home in periods of high service activity. + Strong communication skills + High level of flexibility, openness and empathy well balanced with high resilience, persuasiveness, self-confidence and good ability to work in a structured way even under pressure **Candidate must reside in the Western Cape.**