At Jacobs, we don’t settle - always looking beyond raising the bar and delivering with excellence. We apply our knowledge and innovation as we look to the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference. As a Technical Support Technician, you’ll provide IT technical support and guidance to operational and corporate functions within Jacobs. You’ll join a team providing the support and maintenance of IT systems to deliver on the operational needs of the organization through troubleshooting, user assistance, training, and systems implementation. Always ensuring excellence, you’ll deliver the highest level of operational service to clients across all areas of services. As the IT Technician, you’ll: • Install and configure software and computer systems. • Troubleshoot and resolve issues with software or hardware. • Walk colleagues or clients through steps to help them resolve their technical problems. • Maintain procedures and reports that provide technical support to the entire organization. • Analyze records and logs to spot underlying trends and potential issues. • Support the implementation of new solutions or applications. • Establish accounts for new users and assist with password or login problems. • Test, evaluate, and make decisions about new technology for the business. Bring your understanding of service management, ability to effectively convey critical information and a keen ability to coordinate with your team and customers and help us take Jacobs to the next level. At Jacobs, we believe in #TogetherBeyond, living inclusion, diversity, and cohesion; nurturing opportunity and encouraging career growth through mentorship and exemplary leadership; operating with the utmost integrity. We’ll help you grow, pursue, and fulfill what inspires you - so we can make big impacts on the world, together. • Associate or bachelor’s degree in computer science or a related field • At least 3 years of experience in a technical support role • Working knowledge and expertise with a variety of software, hardware, and applications • Willingness to solve complicated problems and see projects through to completion • Analytical skills to study problems and records and identify solutions • Team-oriented attitude to help other colleagues and departments with technical problems • Established interpersonal communication and relationship-building skills • Ability to manage time and effectively prioritize numerous projects at one time Ideally, you’ll also have: • Bachelor’s or Associate level degree related to IT • Related certifications Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.