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Technical Support Specialist

The position is a temporary contract (18 months) – employment via an external agency

Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people.  In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.

The Opportunity: 

Dealing with support requests and queries received from customers and staff by digital tools, phone, or email that arise before and after system placement for IVD (In vitro diagnostics).

Technical support/configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.

Conducting and Design of Customer and Staff Training

Proper documentation of all activities in the CRM (Customer Relationship Management) system.

Application activities at the customer’s site, Field Service and Sales Reps support.

Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.

Who you are:

Proficient Lithuanian language (mandatory)

Higher professional education or university degree preferred technical and medical or related (biological, chemical, biotech)

Work experience with diagnostic instruments and in a medical laboratory is an advantage.

English communication skills- necessary for broad training sessions/ documentation/ team cooperation-B1 Common European Framework of Reference.

Demonstrating strong listening and communication skills when engaging with people, and being comfortable as part of a team, ability to work under time pressure.

Very good organization skills, with a desire to complete tasks, ensuring you always deliver on your promises.

A self-starter who takes pride in his achievements but equally can overcome setbacks quickly looking for the positive in every situation.

Knowledge of MS Office.

Driving license B.

This is a hybrid role with two office days per week.

For the Vilnius Location the salary starts from 2500 EUR gross/monthly. Final salary depends on the successful candidate's level of experience, skills and qualifications.

For Warsaw - the salary will be discussed on a one to one basis.

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Want to know what it’s like to be a part of Roche?  Check out our blog!  

https://diagnostics.roche.com/global/en/careers/roche-careers.html

Administratorem danych osobowych jest spółka Roche Diagnostics Polska sp. z o.o. z siedzibą w Warszawie przy ul. Domaniewskiej 28 (02-672). Dane przetwarzane są w celu prowadzenia rekrutacji. Osobom, które zaaplikują przysługuje prawo dostępu do danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia oraz – w sytuacji, gdy są one przetwarzane na podstawie udzielonej zgody – cofnięcia tejże zgody w dowolnym momencie. Kontakt do Inspektora Ochrony Danych: dia.daneosobowe@roche.com. Więcej informacji o zasadach przetwarzania przez Roche danych osobowych pod linkiem: https://www.roche.pl/klauzula-informacyjna-rekrutacja-dia-pl.
 

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.