Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at any of our Schaumburg, Il - Meridian, ID - or Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Technical Support Specialist I will provide technical support to clients as well as other internal departments concerning the Paylocity Benefits applications. The Specialist will address escalated issues from the Benefits Support teams pertaining to technical issues related to software functionality, transmitting Benefits data, software installation, benefits configuration questions, network problems, database issues and setting up standard features in web-based applications. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Respond to all cases, emails, and calls from clients and internal departments regarding maintenance or problems with web-based products. + Support clients on the modification of items that may include: Benefits, spending accounts, EDI, and/or security requests by working directly with the client to ensure complete resolution. + Support the production department by accurately troubleshooting processing errors that may arise through backend systems. + Research and test the functionality of the software based on the needs of the client. •Assess the need for customization or enhancements to be reported to development maintenance and other Technical Service departments. + Work through high-level analytical problems for the best resolution. + Possess a positive demeanor to work with individuals with minimal technological aptitude. + Ability to search multiple knowledge bases that use support-developed articles or prior troubleshooting cases as examples using Boolean, Keyword, and Wildcard searches. + Prepare technical writing specifically for “how to” and “troubleshooting” guides, and narrate, record and edit “how to” videos. Education and Experience + High School Diploma required + Minimum 3 years’ experience in a payroll/customer service role. + PC hardware/software experience, including installation, maintenance, and training end users. + Experience working with Microsoft software, including Access, Word, and Excel spreadsheets, specifically the ability to import data and format tables. + Ability to learn new software and desire for continued learning. + Ability to analyze data for high-level problem resolution. + Must have database administration & maintenance experience –building multi-table databases, writing queries, and frontend UI development. + Must have strong mathematical skills for report calculations, accruals, etc. Additional criteria for Custom Reports: + Experience in a help desk/technical support role is preferred. + Team Player, collaborating with others to make awesome happen + Self-motivated – you like to work hard, play hard. + Adaptable – quick feet! You can shift priorities if needed. + Highly Organized – detail-oriented is your thing! + MS Office applications - are no sweat when it comes to your skillset Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $42,600- $88,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. (https://px.sequoia.com/prospect/gacc-caf23ca0-0fdc-11f0-8761-139060d2fe23) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.