As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

You have:

Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
12+ years of experience in network services within complex environmentsDeep knowledge in WLAN design/configuration, specifically with Aruba Access Points and ControllersProficiency in authentication protocols like RADIUS, TACACS, and LDAPStrong problem-solving skills and attention to detailFamiliarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

It would be nice if you also had:

Relevant certifications (e.g., ACCP, ACMA, ACCX)Knowledge of scripting and automation tools for network managementExperience in configuration and management of Cisco ISEExpertise in handling complex routing in multi-vendor environmentsProvide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.Work in 24x7 rotating shift to provide operational support Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.Identify root causes of network incidents and develop preventive actions while adhering to change management processes.Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.Mentor junior team members while staying updated on industry trends in network security technologies.Drive results and foster a strong customer focus in a dynamic, global team environment.