CTG is seeking to fill a Technical Support Specialist opening for our client in New York. Location: Remote Duration: 15 months Description: This role specializes in performing problem determination and problem source identification in software environments. The Technical Support Specialist should have a solid understanding of the design, architecture, and operating environments of assigned system components. They will provide technical assistance to internal and external clients with information, tools, and fixes to resolve and prevent software problem reports. Responsibilities include: Performing problem analysis using troubleshooting techniques, evaluation, recreation, and resolution of client-reported problems. Utilizing relevant problem management systems to search for known problems and to create or update problem entries. Providing advice and guidance to clients regarding the use of software, technical resources, and tools. Responding to client requirements in a timely manner. Supporting software environments including middleware, operating systems, programming languages, database management systems, development tools, and application packages. Duties: Diagnose and resolve technical issues in software and application environments. Apply troubleshooting techniques to identify and resolve complex problems. Collaborate with development and engineering teams to implement security patterns and best practices. Provide expertise in SDLC processes and DevOps implementation. Deliver client-focused technical guidance and ensure timely resolution of incidents. Document issues, solutions, and recommendations within problem management systems. Skills: Strong analytical and troubleshooting skills. Ability to implement application security patterns. Solid knowledge of SDLC processes. Experience with DevOps practices and tools. Strong client service and communication skills. Ability to work independently and collaboratively in a remote environment. Experience: Previous experience as a Technical Support Specialist, Software Engineer, Developer, or similar role. Hands-on experience with problem determination, debugging, and resolution in software environments. Background supporting middleware, operating systems, programming languages, or database management systems. Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact JoAnn Abramo at JoAnn.Abramo@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $58,000 to $65,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.