Position Title: Technical Support Specialist

Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

Siemens Customer Service Technical Support is searching for a qualified candidate that will possess an electrical or electronics background. This includes work experience in industrial controls, or similar industry to assist customers with Siemens products in the field.

You will make an impact with the following responsibilities:

Daily use of a Customer Relations Management software tool (Siebel ASSIST) in which customer questions are placed in a queue on a first-in, first out basis, requiring no more than 2 hr. call back time. The ability to understand questions posed by parties in the electrical controls and power distribution industry including contractors, integrators, electricians, control and power distribution distributors and internal Siemens Business Developers and Sales Engineers among others. The candidate will need to be able to multitask and be able to switch between the support of different products throughout the course of the day in a fast-paced environment. Candidate will be required to interpret operations and maintenance manuals, and effectively bring wiring, troubleshooting, and application solutions, including technical product details to customers over the phone or via email. The job requires full attention to detail and the ability to follow and interpret verbal communication as well as summarize these conversations in written form within an activity in ASSIST. Performance will be based on Customer Survey scores sent out after each case is closed, knowledge sharing and learning, team performance and interaction, as well as meeting immediate team and organizational goals. Position does not offer a regular remote working environment. Some after-hour work may be required.

You’ll win us over by having the following qualifications:

Basic Qualifications:

2 plus years of experience in the industrial electrical controls field or a recent graduate with an electrical or electronics degree. Some proficiency and familiarity with soft starters, elevator starters, overload relays, contactors, circuit breakers, switches and communication protocols. Candidate should have product knowledge or field experience in electrical control and circuit protection. Must be eligible to work in the US with no sponsorship now or in the future. 

Preferred Qualifications:

Bachelor's degree in electrical engineering Strong communication skills Strong organizational skills Knowledge in industrial communication and networking. Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external customers Background in Electrical Controls Technical Support

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $60,340 - $103,440. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Remote #LI-AB1 #transformtheeverydaywithus #siemens #salessupport #technicalsupport specialist #electricalproducts

You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.
The pay range for this position is $60,340 - $103,440 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency Siemens follows Pay Transparency laws.

California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.