The Opportunity:
CACI is seeking a Technical Support Specialist to join our team in Chantilly, Virginia, supporting a large Department of Defense (DoD) program. This role is based on-site at the Program Management Office (PMO) and requires a full-time, Monday–Friday presence. The selected candidate will receive initial training to become proficient in supporting proprietary IT systems unique to our government customer. Candidates with an active Top Secret clearance are strongly preferred; however, highly qualified applicants without a clearance may be considered for sponsorship.
Responsibilities:
Work onsite in a team environment providing professional level technical support to remote users
Successfully resolve user techncial issues in a professional and timely manner.
Successfully complete initial training on the program’s proprietary IT systems.
Learn and actively utilize the support ticketing system.
Access Active Directory to reset passwords and access issues.
Add laptops to domains and image/deploy government laptops.
Assist with asset management by assisting with the upkeep of the laptop and
printers provided to the user and keeps inventory of government assets.
Prepare IT equipment to be shipped to program users in the field.
Maintain accurate documentation of support activities.
Deliver professional, customer-focused service to end users and program leadership.
Other related duties as assigned
Qualifications:
Required:
Active DoD Top-Secret Clearance highly desired (highly qualified applicants without a clearance may be considered for sponsorship.
Ability to work on-site at program location five (5) days a week
High school diploma or equivalent; Associate degree in IT or related field preferred.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Demonstrated ability to learn new technologies and adapt to changing requirements.
Exhibit excellent verbal and written communication skills to respond to users via email, phone, and messaging services.
Possess knowledge of cloud computing concepts and platforms, such as Microsoft Office 365, and a basic understanding of networking concepts.
Technical proficiency with computer hardware, common software applications, and troubleshooting techniques.
Typically requires an Associate’s degree or similar technical training, and at least two years of related experience.
Desired:
A+ Certificate, Security+ Certificate.
Software knowledge/experience with Active Directory, VPN troubleshooting.
Relevant certifications such as CompTIA A+, Sec+, Microsoft certifications
-________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$27.63
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.