General Information Req # 100016147 Career area: Services Country/Region: Egypt State: Cairo City: Cairo Date: Thursday, July 24, 2025 Additional Locations:  * Egypt Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
To find out more visit www.lenovo.com and read about the latest news via our StoryHub. Description and Requirements

Overview: Join Lenovo’s Premier Technical Support team to provide top-tier technical assistance via phone and email to customers facing complex issues with their notebooks and desktops.  Premier team members work within a lively 24 x 7 support center environment. This role goes beyond standard support, requiring strong technical expertise, vigorous Customer interaction, and a passion for learning.

Key Responsibilities:

Manage 14 -20 inbound Customer calls during an average daily shift. Diagnose and resolve technical problems for customers and field engineers. Troubleshoot hardware and software issues in various Customer environments. Educate Customers using clear verbal and written language skills. Communicate with internal team to identify recurring issues and develop action plans to improve service quality.    Collaborate with internal team to track and resolve Customer escalations effectively. Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLA’s). Flexibility to work assigned shifts in support of the 24 x 7 call center environment.  

Qualifications:

Minimum 2 years of experience in Client Technical Support. Call or Support Center experience a plus. CompTIA A+ Certification required; additional certifications (MCSE, CCNA) preferred. Proficiency in Windows OS and Microsoft products, including command-line troubleshooting. Familiarity with network hardware/software setup, including wireless networks. Experience with workstations, RAID storage arrays, docking stations, and computer peripherals. Strong troubleshooting skills and ability to learn recent technologies quickly. Excellent multitasking and prioritization skills in a dynamic environment.Multilingual is a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Egypt * Egypt

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.