Technical Support Specialist Job Details Job Location Advanced Correctional Healthcare - Franklin, TN Position Type Full Time Education Level 4 Year Degree Travel Percentage Negligible Job Shift Day Job Category Information Technology Description SUMMARY: Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Collaborate with management, leaders, and clients to support technology needs throughout the design life cycle, including requirements verification, requirements tracing activities, technical document development, model development, and configuration management maintenance. + Develop and present technology solutions in formal design reviews and serve as a customer liaison to support programs. + Derive requirements and verification methods and events for complex electronic health records software systems. + Position requires candidates to be capable of performing in a collaborative engineering environment working closely with multi-disciplinary teams. + Effectively communicate within a team environment to lead technical document development such as specifications, interface control documents (ICD), test plans, user manuals, quick reference guides, etc. + Design, develop, and execute test cases and test scenarios for PC software features and components. + Debug and troubleshoot software issues and defects using various tools and techniques. + Report and document test results and defects in a clear and concise manner and continuously partner with stakeholders to ensure bugs hygiene is maintained. + Collaborate with software developers, product managers, and stakeholders to ensure software quality and customer satisfaction. + Provide feedback and suggestions for software improvement and enhancement. + Evaluate, select, and manage relationships with vendors, third party providers, and consultants for applicable services and products. + Enable the delivery of multiple workstreams including collaboration, document management, and project management. + Work with team to identify problem areas, provide solutions, and plan future improvements and innovations. + Facilitate discussions with non-technical team members and stakeholders. + Maintain an accurate and up-to-date strategic planning manual with continuity BUS plan and goals. + Perform all other duties as assigned. Qualifications + High school diploma or GED required + Bachelor’s degree preferred + 2 years of experience in a related field required + SharePoint experience and working knowledge + Networking experience (IP, DNS, Load balancing) + Concept knowledge such as availability, scalability, maintainability) + Internet Information Server (ISS) experience + Website operation experience + Microsoft SQL server knowledge + HTML understanding + High degree of professionalism in customer service and client interactions + Ability to handle diverse situations and multiple projects. + Team Viewer experience + Strong Microsoft Office, Internet, and email skills