Job Description

Technical Support Specialists report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries. The core of their duties are to provide outstanding support on cases of low to mid complexity in a fast-paced, high performing contact center environment, mainly via phone, email, and live chat. Their day to day will be comprised of phone, email, and chat queries from customers and end users, where they will provide support on drive set ups, programming, troubleshooting, service, warranty questions, and other technical requests.

 

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

 

 • Provide technical, troubleshooting, start up and warranty support to NAM Danfoss Drives customers.

 • Support equipment repair processes by advising partners and customers on spare parts, repair procedures, and other after-sales issues.

 • Work in cooperation with 2nd Level support to provide adequate and timely solutions to high profile and/or otherwise demanding cases.

 • Support external service partners’ queries as part of Danfoss service procedures and provide repair/service instructions in cooperation with affiliate team.

  • Support the 24/7 after-hours emergency phone line, as part of a weekly, predefined, rotational schedule.

• Sporadically travel to customer site and perform technical assessment and/or repair work as required; expected to be less than 10-15% of the time and domestic.

 

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Associate degree in Electronics, or related technical field and suitable experience.

• Minimum 2 years of experience in the Drives, Power Electronics or Automation industry. • Ability to read and interpret electrical schematics.

• Ability to effectively use standard electrical test equipment such as multimeters and oscilloscopes.

Good English communication skills, ability to communicate in French or Spanish as a second language is an asset.

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.