As a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects. In This Position You Will: Provide support for end-user hardware and software including Windows, Linux, and macOSInstall, configure, and update software in accordance with policies and security requirementsManage user accounts including account creation, modification, and deactivationHandle support requests submitted via the helpdesk systemMaintain hardware inventory, including ordering of equipmentAct as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service callsAdvise on future hardware and software needsOther related support duties as necessaryRequired Qualifications: Due to contractual requirements, U.S. citizenship is required, along with the willingness and ability to obtain, use, and maintain a security clearanceBachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience, or equivalent amount of education and experienceExperience with MS Windows and LinuxExperience with wired and wireless networksStrong analytical and problem-solving skillsStrong written and oral communication skillsThe ability to lift 25-50 pounds$65,000 - $85,000 a yearCompany Description:Kitware is a research and development software solutions provider with a mission to advance science, make a positive impact, and share our results all within a collaborative, employee-focused work environment that is friendly, fair, and flexible. Our work is improving healthcare outcomes, increasing national security, and advancing our national computing infrastructure. Our customers and collaborators include top universities from around the world, government organizations, national research labs, medical device manufacturers, car manufacturers, financial institutions, and many others.  
Kitware is proud to be 100% employee-owned, and Great Place to Work-Certified™.  
Additional Information:Our team members enjoy a small company environment, flexibility in work assignments, and high levels of independence and responsibility. Besides a great work environment, our comprehensive benefits package includes a competitive compensation plan, tuition reimbursement program, flexible working hours, six weeks paid time off, 401(k), health insurance, life insurance, short- and long-term disability insurance, bonus plan, and free coffee, drinks, and snacks. 
For more information on our benefit offerings please visit: .
Kitware actively subscribes to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, protected veteran status, uniformed service member status, or any other characteristics protected by applicable law. 
Any unsolicited resume sent to Kitware, including to Kitware's mailing addresses, fax machines or email addresses, whether directly to Kitware employees or to Kitware's applicant tracking system, will be considered Kitware property.  Kitware will not pay a fee for any placement resulting from the receipt of an unsolicited resume, and will consider any candidate submitted by a recruitment agency without a fully executed contract with Kitware to have been referred free of any charges or fees.
If you need assistance with applying or interviewing for a role due to a disability or special need, please reach out directly to our HR team at at any time during the hiring process.