Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Technical Support Specialist at OTTO By Rockwell Automation , you will provide remote post-sales customer service and technical support to our growing list of customers globally. Don't worry if you encounter a complex technical challenge, we have a team of robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot. You will report to Director, Customer Success. You will work Hybrid in Kitchener, ON.

Your responsibilities:

Advanced Level technical support to our customersOn-call Escalation SupportOrganize warranty parts and repairsTriage and customer assistanceEscalate tickets and coordinating engineering teams with support effortsOnboarding new customersBeing a customer advocate internallyChase down a solution internally to a deployed customers issueSupport our partners deploying systems at new customer sites.

The Essentials - You Will Have:High School Diploma or GED.Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:2 or more years of related experienceStrong communicator (written and verbal), with excellent phone and email mannersWell organized and responsive, with great problem solving skillsPassionate about making people happy through exceptional serviceBasic grasp of technology and roboticsSolid grasp of software architecture, and IT systemsCommunicating technical ideas in an easy to understand wayKnowledge in ROS, Linux (Ubuntu), C, C++, Python, Data analyticsHardware/Electrical hands-on troubleshooting, computer networking and applicable industrial standards

What We Offer:Health Insurance including Medical and DentalHealth Care Spending Account (HCSA – dependent on the plan chosen)Employee Assistance Program (EAP)Retirement plansPaid Time offVolunteering Time offEmployer Savings Plan Matching (includes RRSP, TFSA, and EPSP)Employer Paid DC PensionMaternity and Parental Leave Top-UpFitness Reimbursement ProgramFlexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.