We are looking for a Technical Support Specialist for the Technical Support department at Sartorius in Havant. In this role, you will be responsible for providing technical support to internal and external customers and Field Engineering Teams for chromatography skids and columns including hardware, software, process and application related issues within agreed time and customer service level. This role is primarily administrative, focusing on assisting field service engineers remotely, but requires hands on engineering skills to effectively support and troubleshoot machinery.
Our site in Havant undertakes full project lifecycle activities from quotation, through project management, product design, procurement, assembly, and testing of leading electro – mechanical chromatography equipment (process skids and columns) for the biotech and biopharmaceutical industry.
The team consists of 5 professionals, and we are looking forward to shaping the future with you.
This position is full time and based at our Havant site with hybrid working available. There’s a requirement for international travel up to 20%.
Grow with us – Your Responsibilities
On a daily basis you will be responsible for providing technical support (repair and maintenance support, diagnose complex technical issues, configure systems, fault finding) for internal and external customers, which includes the Field Engineering Teams.
You will support projects pre – FAT, FAT, installation and SAT
You will assist customers on using systems, troubleshooting directly with the customers either remotely or on site
You will be liaising with software houses, R&D, engineering, and applications teams to gain information to help resolve technical problems related to systems
Creating step by step guides, as well as technical documentation for equipment operation, maintenance and repair.
Training people 1 to 1 on equipment use either on customer site or in our laboratory at the Havant site.
Travelling to customer sites occasionally, when on site, you may be required to gown up and go into classified cleanroom environment to attend to the equipment.
Developing new services and upgrades around allocated equipment.
Working closely with internal and external stakeholders.
Travelling to customer sites occasionally
What will convince us
HNC/HND in Mechanical/Electrical/Manufacturing Engineering or Engineering Apprenticeship complete with supporting qualifications.
Service/Maintenance engineering experience within a manufacturing/production environment working with machinery/systems in the pharmaceutical or biopharmaceutical industry would be ideal though candidates from other industries i.e.: aerospace, food, medical, defense will also be considered.
Experience in fault finding, diagnosing technical issues
Experience in delivering service/user training to groups or various sizes in person would be beneficial.
Being proactive and the ability to work independently as well as part of a team.
Communicating effectively and the ability to get their point across.
High accuracy when it comes to technical writing.
Strong customer service skills and communication skills would also be beneficial
Experience with MS Office
In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: mentoring, leadership programs, , internal seminar offerings.
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining.
Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network.
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services.
Benefits
Attractive Working Conditions
39 hour working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Health & Wellbeing
Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers