Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. How you’ll make an impact: + Provide hands-on support for desktops, laptops, and peripherals including setup, troubleshooting, and maintenance. + Configure and deploy computing devices using standardized imaging and deployment processes. + Deliver brief, practical user training on hardware and systems in one-on-one or small group settings. + Manage service requests and incident tickets, ensuring timely updates and resolution. + Support mobile and tablet devices to meet business needs. + Collaborate with vendors for hardware orders, warranties, and project-related tasks. What you'll need (Required): + High school diploma or 3+ years of relevant work experience, including exposure to IT hardware and software. + Alternatively, a university degree or a technical certificate in IT or a related discipline is preferred. + Previous experience in technical support is a plus, but not mandatory. What else we look for (Preferred): + Familiarity with diagnosing and repairing IT hardware (PCs, laptops, mobile devices, peripherals). + Experience with Microsoft Office Suite, Windows 11, and VPN tools. + Knowledge of Active Directory and ticketing systems. + Strong customer service and communication skills. + Excellent time management and problem-solving abilities. + Willingness and ability to learn new technologies and processes.