Description **1st Level Tech Support ** Kelly, in partnership with our client who is one of **Canada’s Top 100 Employers** and recognized as one of **Canada’s Best Diversity Employers** are hiring for 1 st Level Technical Support Representatives. **What you’ll be doing.** (1) Respond to a variety of inbound colleague calls/emails (2) Ensure accurate and detailed problem documentation/ticketing (3) Provide timely escalation and follow-up with support groups and colleagues (4) Identify and escalate wide-impact or potential wide-impacting outages (4) Identify trends and opportunities for improvement as well as provide ongoing feedback (5) Build ongoing support proficiency for other skills and applications **Hours** : Shift rotation that could include evenings, weekends or overnight **Pay Rat** e: $20.00/hour + 4% vacation pay **Location:** Onsite in London, ON **MUST HAVE:** • 1-2 years prior technical experience in similar role (IT role) • A technical support background or relation education - troubleshooting experience • Proven knowledge of Microsoft Word, PowerPoint, Excel • General knowledge and understanding of PC hardware and components Let this be your opportunity to work on a passionate team that cares about people and inspires professional growth. Apply today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Trust the office staffing pioneer. Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it! About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.