ManTech seeks a motivated, career and customer-oriented Technical Support Representative to join our team in Herndon, VA. **Responsibilities include but are not limited to:** + Provide Tier I contact and incident resolution to customers with hardware, software, and application problems + Provide remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in the Service Now CRM ticketing tool. May also make outboard service calls to potential customers + When new solutions are derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles created. Install system wide software and assist with fine-tuning system performance + Act as a single point of contact for existing incident and requests + Identify process and procedures which need to be corrected or added to the Knowledge base + Manage time and workload to meet predetermined service levels + Provide polite and friendly customer service **Minimum Requirements:** + Must possess a Bachelor’s degree + Working knowledge of computers, printers, laptops, and common Windows and MacOS applications in a Windows and MacOS environment + The ability to navigate and explain complex solutions to customers over the phone + Exceptional attention to detail **Clearance Requirements:** + Must be a US Citizen and be able to obtain and maintain a Top Secret clearance **Physical Requirements** + Must be able to be in a stationary position more than 50% of the time + Must be able to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other office productivity devices + The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations + The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, and must be able to lift and move objects weighing 25 pounds or more ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.