**Technical Support Professional** As a Technical Support Professional, you are empowered to take ownership of tasks and be able to create an environment where you work to inspire customer loyalty and significantly enhance the overall Security Products Technical Support and customer experience. It is essential you proactively anticipate customer needs and expectations whilst maintaining a high level of professionalism with customers. To join the team, all you need is the right attitude to service excellence, good communication skills, and self-motivation with a great personality. The ability to work as part of a team is essential, as you will be supporting a team of Advanced Engineers in a level 2 and 3 capacity. **Responsibilities:** + 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail. + Manage and log requests on Security Products asset system Salesforce/ NEX. + Issuing customers with literature that can support and promote self-help. + Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity. + Data collection through Salesforce/ NEX. **Experience/Qualification:** + Experience of workingin a Customer Service environment. + Excellent problemsolver with a methodical and consistent approach to their work. + Computer literate – MSOffice, specifically Excel and Outlook. + Technical backgroundeither from IT, electronics or Security Products perspective,including access control, alarm systems, and CCTV. + High level of English and German. **We offer:** + CompetitiveSalary regularly increased based on your performance. + Enjoy25 vacation days per year, plus extra days off for life's special events. + Mealvouchers. + Flexiblebenefits basket with monthly budget allocated (top up medical insurance,life insurance, pension, vacation/ cultural/ fuel vouchers). + MedicalInsurance Plan paid by the company. + Equalopportunity statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Join us now and make an impact!** **\#FutureShaper** **\#LI-Hybrid** Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.