**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration. This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate. The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes. The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must. **Required technical and professional expertise** • Currently studying Bachelor's Degree in Engineering (Electrical/Computer Systems/Software Engineering) or Science. • Hands-on experience with Linux operating systems. • Ability to diagnose and troubleshoot technical issues. • Ability to provide step by step technical help both written and verbal. • Excellent written and verbal communication skills are essential. English Fluent (verbal and written) **Preferred technical and professional experience** • Excellent customer facing and communication skills. • Previous experience in a customer facing technical support role. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.