**Introduction** At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? Let's talk. We are seeking a skilled and experienced Software Support Engineer to work on the bleeding edge Cloud products. This customer-facing role requires excellent communication and presentation skills, as well as a strong background in coaching, training, and troubleshooting during customer interactions. **Your role and responsibilities** * Work closely with clients from fortune 500 companies as a leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance * Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps) * Synergistically work with Development Engineers for knowledge transfer and code improvement * Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions * Demonstrate proficiency in the products supported by maintaining applicable technical certifications * Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction * Demonstrate excellent oral and written communication skills **Required technical and professional expertise** * Highly motivated and have a passion for creating and supporting great products. * Understanding of application issue troubleshooting and diagnostic analysis * Great at solving problems, troubleshooting, and implementing solutions to complex technical issues. * Passion for learning new skills quickly and use the skills efficiently. * Basic understanding of software development and programming languages. * Basic knowledge in Enterprise Java application configurations and support * Basic knowledge of container based application configuration and support (Openshift, Docker, Kubernetes) * Basic understanding of database configurations and support (SQL, DB2) * Basic understanding of Web Application Server (WAS, Weblogic) configuration mechanisms * Thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills. **Preferred technical and professional experience** * Elevated knowledge in IBM Enterprise Content Management Java application configurations and support (ICN, Filenet) * Elevated knowledge of container based application configuration and support (Docker, Kubernetes, Openshift) * Elevated understanding of database configurations and support (SQL, DB2) * Elevated understanding of Web Application Server (WAS, Weblogic) configuration mechanisms * Elevated understanding of application issue troubleshooting and diagnostic analysis IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.