You will report directly to our **Director of Technical Support for Europe** and you will work out of our **Bucharest** location on a **Hybrid** work schedule. As a Senior Manager - Technical Support here at Honeywell, you will have the opportunity to guide and manage the technical support team for the Security business in Europe. Your role will be instrumental in ensuring the timely and effective resolution of technical issues, providing expert guidance and facilitation to our customers. You will own the performance of the tech support Security Europe organization. This is a key leadership position where you will have a direct impact on the success of our technical support organization, customer satisfaction, and the growth of the business. In this role, you will be accountable for guiding a team of technical support professionals, driving the optimization of technical support operations, and continuously improving customer satisfaction. Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. + Guide and manage the technical support team for the Security business in Europe, providing strategic direction and guidance + Ensure timely and effective resolution of technical issues, providing expert guidance and facilitation to customers + Provide post-sales technical support for regional management + Work with cross-functional teams to drive continuous improvement initiatives + Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams + Own, monitor and analyze technical support performance metrics to identify areas for improvement + Manage and allocate resources effectively to meet business objectives + Drive alignment to Entry into Service and In-Service Issues Resolution GDMs + Drive alignment to all Tech Support GDMs + Drive adoption for organization’s policies, procedures, and standards + Cascade communication of strategy and objectives towards the teams + Capture customer feedback and drive improvements + 5+ years of experience in people leader role. + 10+ years of experience in a customer experience organization. + 5+ years of experience in a technical organization. + Strong leadership and team management skills. + Proficiency in support best practices and customer support methodologies. + Experience with Honeywell Building Automation products is a plus. + Bachelor’s degree in engineering, automation, computer science, or a related field. + Experience in managing technical support teams in a fast-paced environment. + Strong analytical and problem-solving skills. + High customer facing and customer focus exposure. **We offer:** + 3 + 2 hybrid work arrangement to support your work-life balance + Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell? We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + Fresh fruit days in the office Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.