Job Description SummaryThe role reports directly to Technical Operation Director AKA. The role shall be responsible for enhancing customer experiences and improving services productivity through providing excellent technical support to field team/customers, driving prompt technical issue resolutions with field & global team, optimizing field material usage, implementing NPIs & FMIs and ensuring quality of field technical services.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

 Job Description Essential Responsibilities

• Improve customer experiences by providing excellent engineering services in a timely manner

• Improve services productivity, especially in Direct Materials Productivity by driving operational excellence based on quality of services engineering, getting rid of MUDA(non-value added activities), leading standardization across services processes and procedures

• Work with horizontally with various stake holders to maximize customer impact

• Support for FMI, QA/RA activities to filed

• Be responsible for improving engineering capability of both own team and field delivery team by leverage global team capability and available tools

• Cultivate Lean culture in Services team and make it our daily behavior and the way of thinking

• Drive Data Driven Operations by visualizing business performance (KPIs), leveraging digital solutions & data analytics technology

• Voice up and drive international and global team to improve of AKA Services Technical Operations

• Liaison with Global Services, International team and other global teams to leverage their best practices to AKA

• Enhance the capability of Technical Operation team and build a talent bench

• Become a change agent to Technical Operation and bring necessary changes timely to the needed areas

Qualifications/Requirements

• Ample of technical and operational experience and knowledge in Services business

• Strategic thinking and passion to drive improvements

• Strong global communication skills & work experiences with global team

• Leadership, inclusiveness and influencing skills

• Highly motivated and passionate team player

• Good analytical skills and ability to drive projects and work activities to deliver outcomes

• Have an experience in leading a sizable team

• Can become a change agent

Desired Characteristics

• Experiences in Service business

• Knowledge of GE HealthCare products

• LEAN Six Sigma Black Belt

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Additional Information

Relocation Assistance Provided: No