**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.** **Technical Support Lead** As Bayer Crop Science's digital farming arm, we at Bayer Digital Farming (DFS) advance regenerative agriculture and technology breakthroughs using the latest agronomic science, data science, engineering, and real-world farming experience. With groundbreaking technologies like FieldView and our ForGround regenerative agriculture platform, our team is a part of some of the most important advancements in ag. As the DFS Technical Support Lead, you will manage day-to-day operations of the DFS Level 1 Product and Account FieldView Support Team. **YOUR T** **ASKS AND RESPONSIBILITIES** The primary responsibilities of this role are to: + Provide high quality and efficient customer service through daily supervision of Product Support and Account Generalist job performance to including problem solving, workload management, and oversight + Daily tracking of Salesforce cases and phone call management + Utilize Salesforce, Talkdesk and Looker reporting to track all metrics and drive improvements in SLAs and KPIs + Partner with staffing agency, HGS, to maintain headcount and to fill any open positions within the team by selecting the highest quality candidates + Understand our products and how they are utilized by our customers + Maintain a strong customer service and support focus with a desire to deliver a high quality service + Be accountable for ensuring performance standards are set and met to make Level 1 support best-in-class + Responsible for the day-to-day application of organizational policies and procedures + Manage Knowledge Management Team and drive the development of the US and Canada Knowledge Center + Interface with customers, peers, and management personnel in a professional, courteous, and polite manner on a consistent basis + Communicate major outages/P0s across support team channels + Demonstrate leadership qualities by effectively communicating job expectations, monitoring performance, motivating team members, and performing any training or clarifications + Ensure staff has the appropriate level of formal or on-the-job training to effectively perform the duties and responsibilities of their job + Manage peak season scheduling across support teams and coordinate and manage evening and weekend coverage for peak busy seasons + Partner with staffing agency, DCI, to ensure additional peak season assistance is coordinated for CAS Team + Maintain a professional and upbeat atmosphere + Be the point of contact for customer issues or complaints and for all level 1 tools and responsibilities **WHO YOU ARE** Bayer seeks an incumbent who possesses the following: Required: + BA/BS degree + 3+ years’ experience in a customer service role + 3+ years' experience in Project Management or a leadership position Preferred: + Strong problem solving and customer service skills + Effective communicator + Positive attitude + Customer service focused and portrays energy, professionalism and welcoming characteristics + Strong ability to work in a highly sensitive and confidential environment + Ability to meet deadlines and handle sensitive and pressured situations + Ability to identify issues and help develop strategy and tactical plans for various department initiatives Employees can expect to be paid a salary of approximately $85-120k. Additional compensation may include a bonus or commission (if relevant).  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..  This salary (or salary range) is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 8/1/25. **YOUR APPLICATION** Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. To all recruitment agencies: Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Bayer is an E-Verify Employer. **Location:** United States : Missouri : Creve Coeur **Division:** Crop Science **Reference Code:** 849662 **Contact Us** **Email:** hrop_usa@bayer.com