About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. 

We are looking for your talent, join our team and start your journey today! 

Bachelor’s degree in related field, ideally in Energy/Environmental Management, Control & Automation Engineering or a similarly engineering.
•Strong energy data analysis skills
•Strong analytical skills and ability to analyze and interrogate complex data.
•Computer skills including word processing, spreadsheets, database, power point presentations, Internet software, E-mail, Windows PC, Windows Server, Visual Basic.
•Develop of dashboards indicators for the benefits of projects design.
•Interpersonal, written and verbal communication skills and outstanding relationship building skills at all levels inside and outside the organization.
•Results oriented with an ability to operate multiple projects with organizational skills.
•Ability to carry out assigned tasks to the required standards with minimal supervision
•Ability to Support team management and daily, monthly activities coordinatioN

FUNCIONES ESPECIFICAS
INTERNAS
•Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls.
•Providing customers with step-by-step guidance to resolve technical problems.
•Following up on technical queries and providing prompt feedback.
•Prioritizing customer queries and escalating serious technical issues
•Documenting error reports and monitoring performance metrics.
•Establish remote connection with new and existing stores.
•Self-ownership of action items and tickets, update call-tracking system in place, with required information.
•Advanced Programming and set point configuration and changes per requirements.
•Keep track of set point changes or any project asigned
•Technical training to external personnel.
•Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.
•Update external new projects spreadsheet.
•Report and solve any problems with controllers in high level.
•Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.
•Technical Mentor for Team
EXTERNAS
•Establish & maintain a positive relationship with customers

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. 

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! 

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. 

No calls or agency requests please.