With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Our team of Embedded Escalation Engineers (EEE) play a pivotal role in resolving the most critical and technically complex customer challenges. Using advanced diagnostic techniques—including trace and source code analysis, debugging tools, and reverse engineering—we drive resolution and deepen product understanding. EEEs foster strong collaboration across support and engineering teams, navigating high-impact scenarios with clarity and empathy to restore trust and deliver lasting solutions.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer/EEE, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. In this role, you will also drive support improvement programs to enable our Tier-1 support team to achieve more. This spans from identifying and following up on improvements within the Product, the Support Process as well as creating (low-code) tools for your team and your Tier-1 support teams. All of it while leveraging AI as your Copilot to achieve more.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.