With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Azure SQL VM Support Team is committed to delivering top-tier technical support for Azure SQL VM. Our primary goal is to ensure the reliability and performance of SQL VM by resolving customer issues with precision and expertise. We aim to enhance customer satisfaction through timely and effective problem-solving, while continuously improving our support processes. Our team collaborates closely with other departments to provide comprehensive solutions and drive innovation in cloud-based SQL services.

The Support Engineer for the Azure SQL VM Support Team plays a crucial role in ensuring timely and efficient support to customers ensure the reliability and performance of Azure SQL VM. This position is responsible for diagnosing and resolving technical issues, providing expert guidance to customers, and enhancing overall customer satisfaction. The Support Engineer collaborates with cross-functional teams to deliver comprehensive solutions and drive continuous improvement in support processes. Their dedication to proactive problem-solving and innovation in cloud-based SQL services is essential to the team's success.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.