Your Role:

Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity: 

Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and OperationsTroubleshoot, analyze and address customer technical inquiries and  ensure timely problem resolution.Use remote troubleshooting techniques to troubleshoot and correct issuesAnalyzing vulnerability scan results, system audits, and log eventsHelp customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issuesRecreate customer software issues in a lab environment for engineering assessmentEnsure customer feedback is properly captured and channeled into Product Management and Research & DevelopmentMaintain in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesContinually review personal performance metrics to ensure goals are consistently metMay perform other duties and responsibilities that management may deem necessary from time to timeOpportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

Must be based on the West CoastBachelor’s degree in a technical field (or equivalent experience)Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configurationKnowledge of Computer, Network and Application security is a plusKnowledge of Nessus or similar programs is a plusPrevious experience in customer support or network securityA passion for helping customers succeedOutstanding written and verbal communication skillsStrong analytical and technical skills with a strong desire to learn new skills at an accelerated paceAbility to multi-task and manage multiple priorities in a fast-paced environmentAbility to sit and work at a computer for extended periods of timeSome travel may be requiredOccasional availability to work weekends and Holidays 

And Ideally:

Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting,Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)Log analysis using a SEIM product (Splunk, ElasticSearch, etc)Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)Fundamental understanding of programming languagesExperience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)Experience with or understanding of Certificates and CA’sBasic understanding of reviewing PCAPs with tools such as WiresharkBilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin)

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