Technical Support Engineer V
Kforce
Kforce has a client in Basking Ridge, NJ that is seeking a highly skilled and experienced Technical Support Engineer V to serve as a subject matter expert (SME) in supporting and maintaining a complex cloud-based infrastructure. This is a 3-month, remote contract with high possibility of extension. This individual will play a key role in managing and troubleshooting systems built on Windows, Red Hat, and VMware vSphere, with a strong focus on the Aura Stack platform. The ideal candidate will have deep technical expertise, a proactive approach to issue resolution, and a strong commitment to maintaining system security and performance.
Primary Responsibilities:
* Serve as the technical lead during complex outages, providing expert-level troubleshooting and guidance under high-pressure scenarios, including participation in on-call rotation during nights and weekends
* Deliver Tier II/III support for application investigation, resolution, and escalation across the organization's technology ecosystem
* Conduct periodic system security and performance reviews, ensuring the environment remains compliant, optimized, and resilient
* Create and maintain accurate and comprehensive technical documentation, including system configurations, troubleshooting procedures, and platform architecture
* Communicate technical information clearly and professionally through oral and written reports, ensuring transparency and alignment with internal and external stakeholders
* Manage and maintain certificates and licenses across the Aura Stack platform, ensuring continuity and compliance
* Remediate security vulnerabilities in accordance with FedRAMP-mandated timelines, working closely with security and compliance teams
* Demonstrate a willingness to learn and support a wide range of third-party software and hardware applications from multiple vendors
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