**DESCRIPTION** In this role, you will have an impact in the following ways: + Supports colleagues to strengthen customer relationships. + Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products. + Proposes changes to products and services that reduce costs and increase sales. + Trains sales staff in technical development. + Evaluates products and solutions based on customer requirements. + Participates in all technical aspects of sales. + Prepares operation manuals, reference materials, or training materials for customers and salespeople. + Uses Six Sigma certification to improve operating costs and product reliability and durability for customers. + Guides and trains less experienced technical support specialists. + Accompanies and follows up on key accounts. + Leads teams with external customers. + Provides technical support on products. + Leads projects. To succeed in this position, you will need the following: + Technical Support Knowledge of Cummins products. + Proficiency in Office Suite (Microsoft Excel, PowerPoint, Word, PowerBI). + Knowledge of Salesforce. + Intermediate – Advanced Conversational English. **RESPONSIBILITIES** _We are a company dedicated to promoting diversity in the workplace, we provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion or sexual orientation_ **Skills** + Leadership. + Analytical Reasoning. + Conflict Management. + Effective Communication. + Decision Making. + Relationship Management. + Drive for Results. + Action-Oriented. + Values Differences. **Education** + Bachelor's degree in Industrial, Manufacturing, or Mechanical Engineering. **Experience** + Minimum 3 years of experience related to customer support. **QUALIFICATIONS** **Considerations** + Internal Areas: Sales, Engineering, Warranties, Distributor Support, Spare Parts, DFSE. + External Areas: OEM dealer network, OEM Sales/Service, End-user customers. **Job** Marketing **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2412813 **Relocation Package** No